O*NET Career Intelligence

Travel Agents

SOC 41-3041.00

Plan and sell transportation and accommodations for travel agency customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. May also describe, plan, and arrange itineraries and sell tour packages. May assist in resolving clients' travel problems.

Zone 3 Sales and Related

Skills

Knowledge

Job Zone

Green

Top Skills 8

Active Listening

4.1

Service Orientation

4.1

Reading Comprehension

4.0

Speaking

4.0

Social Perceptiveness

3.8

Persuasion

3.6

Judgment and Decision Making

3.4

Writing

3.1

Knowledge Areas 8

Customer and Personal Service

4.2

English Language

4.0

Sales and Marketing

3.9

Geography

3.4

Computers and Electronics

3.4

Clerical

3.2

Telecommunications

3.2

Transportation

3.1

Key Tasks

1Collect payment for transportation and accommodations from customer.

2Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.

3Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.

4Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.

5Record and maintain information on clients, vendors, and travel packages.

Also Known As

Auto Travel Counselor Beach Expert Certified Corporate Travel Executive Certified Travel Counselor Corporate Travel Agent Corporate Travel Consultant Corporate Travel Counselor Corporate Travel Expert Destination Specialist International Travel Consultant