O*NET Career Intelligence

First-Line Supervisors of Non-Retail Sales Workers

SOC 41-1012.00

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

Zone 4 Sales and Related

Skills

Knowledge

Job Zone

Green

Top Skills 8

Active Listening

4.0

Speaking

4.0

Monitoring

4.0

Judgment and Decision Making

4.0

Management of Personnel Resources

4.0

Reading Comprehension

3.9

Critical Thinking

3.9

Social Perceptiveness

3.9

Knowledge Areas 8

English Language

4.2

Sales and Marketing

4.1

Administration and Management

3.9

Customer and Personal Service

3.7

Personnel and Human Resources

3.6

Education and Training

3.4

Mathematics

3.4

Economics and Accounting

3.3

Key Tasks

1Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

2Listen to and resolve customer complaints regarding services, products, or personnel.

3Provide staff with assistance in performing difficult or complicated duties.

4Monitor sales staff performance to ensure that goals are met.

5Formulate pricing policies on merchandise according to profitability requirements.

Also Known As

Advertising Material Distributors Supervisor Agency Manager Area Sales Manager Artificial Breeding Distributor Associate Director of Sales Auto Parts Manager Block Captain Blood Donor Recruiter Supervisor Bowling or Skating Desk Clerk Supervisor Branch Manager