O*NET Career Intelligence

Slot Supervisors

SOC 39-1012.00

Supervise and coordinate activities of slot department workers to provide service to patrons. Handle and settle complaints of players. Verify and pay off jackpots. Reset slot machines after payoffs. Make repairs or adjustments to slot machines or recommend removal of slot machines for repair. Report hazards and enforce safety rules.

Zone 2 Personal Care and Service

Skills

Knowledge

Job Zone

Green

Top Skills 8

Active Listening

3.8

Speaking

3.8

Monitoring

3.8

Critical Thinking

3.2

Social Perceptiveness

3.1

Coordination

3.1

Service Orientation

3.1

Writing

3.0

Knowledge Areas 8

Customer and Personal Service

4.0

English Language

3.5

Mathematics

3.4

Administration and Management

3.1

Computers and Electronics

3.0

Public Safety and Security

2.8

Education and Training

2.6

Mechanical

2.6

Key Tasks

1Respond to and resolve patrons' complaints.

2Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.

3Monitor payment of hand-delivered jackpots to ensure promptness.

4Train, supervise, schedule, and evaluate slot department workers, including change runners and slot technicians.

5Reset slot machines after payoffs.

Also Known As

Cardroom Supervisor Casino Floor Runner Casino Manager Casino Shift Manager (CSM) Casino Slot Supervisor Contract Runner Converting Technician Electronic Gaming Device Supervisor Floor Runner Floorman