O*NET Career Intelligence
Patient Representatives
SOC 43-4051.03
Assist patients in obtaining services, understanding policies and making health care decisions.
8
Skills
8
Knowledge
4
Job Zone
No
Green
Top Skills 8
Active Listening
4.4
Social Perceptiveness
4.0
Service Orientation
4.0
Speaking
3.9
Critical Thinking
3.8
Reading Comprehension
3.6
Coordination
3.6
Persuasion
3.6
Knowledge Areas 8
Customer and Personal Service
4.8
Psychology
4.4
Therapy and Counseling
4.2
English Language
4.1
Education and Training
4.0
Sociology and Anthropology
3.7
Law and Government
3.7
Public Safety and Security
3.6
Key Tasks
1Coordinate communication between patients, family members, medical staff,
administrative staff, or regulatory agencies.
2Interview patients or their representatives to identify problems relating to
care.
3Maintain knowledge of community services and resources available to patients.
4Refer patients to appropriate health care services or resources.
5Investigate and direct patient inquiries or complaints to appropriate medical staff
members and follow up to ensure satisfactory resolution.
Also Known As
Admissions Coordinator
Admitting Clerk
Admitting Representative
Case Manager
Clinical Liaison
Healthcare Registrar
Intake Specialist
Medicaid Service Coordinator (MSC)
Patient Access Representative
Patient Access Specialist
Tools & Equipment
Computer data input scanners
Computer laser printers
Desktop computers
Laptop computers
Laser facsimile machines
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