O*NET Career Intelligence
Hotel, Motel, and Resort Desk Clerks
SOC 43-4081.00
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
8
Skills
8
Knowledge
2
Job Zone
No
Green
Top Skills 8
Speaking
3.8
Social Perceptiveness
3.8
Service Orientation
3.6
Active Listening
3.4
Coordination
3.1
Reading Comprehension
3.0
Monitoring
3.0
Complex Problem Solving
3.0
Knowledge Areas 8
Customer and Personal Service
4.3
English Language
4.2
Public Safety and Security
3.7
Clerical
3.6
Computers and Electronics
3.4
Administration and Management
3.2
Mathematics
3.0
Sales and Marketing
2.9
Key Tasks
1Greet, register, and assign rooms to guests of hotels or motels.
2Contact housekeeping or maintenance staff when guests report problems.
3Issue room keys and escort instructions to bellhops.
4Make and confirm reservations.
5Verify customers' credit, and establish how the customer will pay for the
accommodation.
Also Known As
Desk Clerk
Floor Clerk
Front Desk Agent
Front Desk Associate
Front Desk Attendant
Front Desk Clerk
Front Desk Coordinator
Front Desk Manager
Front Desk Receptionist
Front Desk Representative
Tools & Equipment
Automated call distributors ACD
Automated telephone answering systems
Centrex phone consoles
On hold players
Personal computers
BOMAtlas Categories
Explore BOMAtlas
Related Occupations
Build Your Supply Chain Team
Connect workforce intelligence with 702K+ federal contractors and 22,270 training programs.