O*NET Career Intelligence
Customer Service Representatives
SOC 43-4051.00
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
8
Skills
8
Knowledge
2
Job Zone
Yes
Green
Top Skills 8
Active Listening
3.9
Speaking
3.9
Service Orientation
3.8
Reading Comprehension
3.4
Critical Thinking
3.1
Persuasion
3.1
Active Learning
3.0
Monitoring
3.0
Knowledge Areas 8
Customer and Personal Service
4.5
English Language
3.6
Clerical
3.5
Computers and Electronics
3.3
Mathematics
2.8
Communications and Media
2.6
Telecommunications
2.6
Sales and Marketing
2.3
Key Tasks
1Confer with customers by telephone or in person to provide information about products
or services, take or enter orders, cancel accounts, or obtain details of
complaints.
2Check to ensure that appropriate changes were made to resolve customers'
problems.
3Keep records of customer interactions or transactions, recording details of
inquiries, complaints, or comments, as well as actions taken.
4Resolve customers' service or billing complaints by performing activities such
as exchanging merchandise, refunding money, or adjusting bills.
5Complete contract forms, prepare change of address records, or issue service
discontinuance orders, using computers.
Also Known As
Account Adjuster
Account Manager
Account Representative
Adjustment Clerk
At Home Independent Call Center Agent
Automotive Service Advisor
Automotive Service Writer
Bill Adjuster
Call Center Representative
Claim Adjuster
Tools & Equipment
Autodialing systems
Automatic call distribution ACD system
Calling line identification equipment
Cash registers
Desktop computers
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