O*NET Career Intelligence
Correspondence Clerks
SOC 43-4021.00
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
8
Skills
8
Knowledge
2
Job Zone
No
Green
Top Skills 8
Writing
4.0
Reading Comprehension
3.9
Active Listening
3.8
Critical Thinking
3.8
Judgment and Decision Making
3.5
Speaking
3.4
Social Perceptiveness
3.2
Coordination
3.0
Knowledge Areas 8
English Language
4.2
Clerical
4.0
Customer and Personal Service
4.0
Mathematics
3.0
Administration and Management
3.0
Computers and Electronics
2.9
Economics and Accounting
2.9
Law and Government
2.7
Key Tasks
1Maintain files and control records to show correspondence activities.
2Compose letters in reply to correspondence concerning such items as requests for
merchandise, damage claims, credit information requests, delinquent accounts,
incorrect billing, or unsatisfactory service.
3Read incoming correspondence to ascertain nature of writers' concerns and to
determine disposition of correspondence.
4Prepare documents and correspondence, such as damage claims, credit and billing
inquiries, invoices, and service complaints.
5Gather records pertinent to specific problems, review them for completeness and
accuracy, and attach records to correspondence as necessary.
Also Known As
Authorization Coordinator
Authorization Representative
Authorizations Coordinator
Chargeback Specialist
Claims Correspondence Clerk
Collection Correspondent
Commercial Correspondent
Correspondence Analyst
Correspondence Clerk
Correspondence Coordinator
Tools & Equipment
Computer inkjet printers
Computer laser printers
Copy machines
Document scanners
Laser facsimile machines
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