O*NET Career Intelligence

Computer User Support Specialists

SOC 15-1151.00

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Zone 3 Computer and Mathematical

Skills

Knowledge

Job Zone

Green

Top Skills 8

Reading Comprehension

4.0

Active Listening

4.0

Speaking

4.0

Critical Thinking

3.8

Complex Problem Solving

3.8

Writing

3.6

Judgment and Decision Making

3.4

Active Learning

3.1

Knowledge Areas 8

Computers and Electronics

4.8

Customer and Personal Service

4.3

English Language

3.9

Telecommunications

3.6

Engineering and Technology

3.1

Public Safety and Security

3.0

Education and Training

2.9

Administration and Management

2.8

Key Tasks

1Answer user inquiries regarding computer software or hardware operation to resolve problems.

2Oversee the daily performance of computer systems.

3Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

4Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

5Develop training materials and procedures, or train users in the proper use of hardware or software.

Also Known As

Automatic Data Processing Customer Liaison (ADP Customer Liaison) Call Center Manager Call Center Supervisor Call Center Support Representative Computer Customer Support Specialist Computer Hardware Technician Computer Help Desk Representative Computer Help Desk Specialist Computer Instructor Computer Lab Assistant